Relationship Between Leadership And Its Effects On Performance, Achievement, And Goal Realization In A Company: Barclays Plc Bank

Introduction - Relationship Between Leadership And Its Effects On Performance, Achievement, And Goal Realization In A Company: Barclays Plc Bank

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Background

The business world is becoming competitive and as a result of it, businesses need to have effective human resource and highly skilled employees and better resources which can help them in effectively managing the organisation. Leadership plays a significant role in the performance of the company because they are having a major role in managing human resources. The overall business performance depends on the quality of the work delivered by the employees of the company. With increasing competition in all the different industries, businesses are focusing on having better leaders and effective leadership which can help them in having an attractive business performance and help the company and the entire employee to move towards their goals and helps them in goal achievement as well (Harzing, and van Ruysseveldt, 2017).

In the present research, the researcher focuses on explaining the relationship between leadership and business performance and how leadership is affecting the achievement and goal realisation in the firms. For explaining these concepts in detail, Barclays Bank PLC is being considered as the case company. Barclays Bank PLC is a London-based UK banking Services Company, which is offering excellent financial solutions to its customers across the world. The company is offering a wide range of services in major banking areas such as personal banking, investment management, corporate banking, and wealth management. Barclays Bank PLC is operating at an international level and due to this reason, the company needs to have effective human resource management which can help the company in human resource in an appropriate manner and can also manage the business performance as well.

Aim and objectives

Aim

The aim of the research is

• To identify the impact of the relationship between leader and employees on performance and goal achievement for the organization.

Objectives

• To evaluate the effectiveness of the leadership and HRM strategy of Barclays Bank PLC regarding human resource management.
• To evaluate the factors and issues that critically affect relations to organization leadership and HRM.
• To analyse the impact of identified issues on organizational performance and goal achievement.
• To find ways to mitigate issues currently occurring in Barclays PLC Bank regarding the relationship between leadership, management and employees or staff.
• How the relationships between the leaders and the employees of the organisation are affecting the business performance?
• What are the important issues which are being faced by the Barclays Bank PLC in effectively leading the HRM?
• How effective relationships can be built between the leaders and the employees of the company which can ensure better organisational performance and goal achievement? 

Research Questions

The rationale of the study

In the competitive business world, effective human resource management had become important for businesses to be competitive in the business world. With the increasing complexities in effectively managing the human resource, the relationships between the leaders and the employees are having a significant impact on the overall business performance. The major reason behind selecting this research topic is that it would explain the different issues which are being faced by the businesses in managing better relations between the leaders and the employees and how these relationships are affecting the effectiveness of the human resource management and organisational performance as well. The Barclays bank is being taken as a case company because the businesses operating in the financial services are facing more issues in managing better relationships between the employees and the leadership.

Significance of the study

The relationship between the leaders and the employees of the company is an important research topic in the area of human resource management and this research would also provide detailed knowledge regarding the research topic in detail. This research is having an important significance for the businesses operating in the finance industry and it would provide better knowledge related to the issues faced by the banks in managing the employees, business performance, and better relations between the leaders and the employees of the company. Along with this, the research is also having significance for other researchers as it would provide better knowledge related to one of the important research topic related to HRM in the present business world.

Structure of the report

For researching in a systematic and well-structured manner, the researcher had divided the entire research study into different sections and sub-sections such as introduction, literature review, research methodology, data analysis, discussion and results and conclusion. All the different sections of the research are also having different subsections which makes the overall presentation of the research report attractive and easy to understand by all the readers.

HYPOTHESIS

H2 Leadership is affecting the overall business performance of the Barclays Bank PLC.

LITERATURE REVIEW

Importance of leadership in businesses

Human resource is the most important resource of the company needs to be managed effectively for ensuring better business performance in the industry in which the company is operating. Leadership is being defined as the process of influencing the behaviour of others and motivating them to deliver high-quality work in the organisation. Businesses need to have effective leaders who can motivate the employees to work effectively and to achieve their own goals and company goals as well.

In the view of Obeidat, and Tarhini, (2016), the present business world is becoming highly competitive and as a result, businesses need to have effective leadership which can help them in appropriately leading the organisation. In support of this Ciulla, (2020) had mentioned in their study that the leaders and their leadership skills and leadership styles play an important role in the growth of the company and it affects the way the employees are working in the company and delivering quality of the work in the organisation.

Kim, (2018) had mentioned that the employees of the company are having a significant impact on employee engagement. If the leaders are having a positive influence on the behaviour of the employees then they can effectively motivate them to work appropriately for the company and to deliver high-quality work as well. It can be said that an effective leader promotes positive employee behaviour in the company and increases the overall business performance of the company and helps the firm in leading the organisation towards its goals. In support of this Semedo, et. al., (2018) had also mentioned in their research study that the leader of the company is having an higher influence on the overall business performance and the performance of the employees within the organisation as well.

Muriithi, et. al., (2018) had conducted a research study for analysing the impact of leadership and effective business strategies on the success of the banks. In this study, the researcher had considered the Kenyan indigenous bank as the case company and had considered primary research for collecting more authentic results for the research study. The researcher had focused on conducting systematic research and for this, a systematic close-ended questionnaire survey is being conducted with the employees working in the organisation. In this study, the researcher had found that the leadership and business strategies are interconnected with each other and the leadership is having a significant impact on the followers. The study had concluded that it is important for the businesses to focus on having effective leadership in the organisation which can help them in effectively leading the firm and motivating the employee to deliver better performance and lead the firm towards growth and development.

Leadership and Human resource management

The human resource management of the company needs to have effective leaders who are capable of motivating others and effectively managing the human resource in the firm. Leroy, et. al., (2018) had mentioned that the leaders of the company are having a significant impact on human resource management. If the leader implements effective leadership styles in the organisation then it is having a positive impact on the overall business performance and human resource management activities as well. According to this study, the leaders of the organisation are having a major role to play in increasing the organisation's responsiveness and competitiveness of the firm to achieve better success in the competitive business world.

Viitala, et. al., (2017) had mentioned in their study that the leaders of the company are having a significant impact on the behaviour of the employees within the organisation and affects the overall human resource management as well. In support to this Macke, and Genari, (2019) had mentioned that it is important for the businesses to have effective leaders who can apply the best leadership style as per the organisational culture then only it would help the leaders in effectively leading the employees and developing positive employee behaviour within the company which would have a positive impact on the performance of the employees within the organisation.

Relationship between the leaders and the employees of the company

The leaders and the employees of the company are playing an important role in the organisation due to which they need to have better and positive relations between themselves. In the view of Shafi, et. al., (2020) the leaders needs to have positive relations with the employees of the company then only they would be able to influence the behaviour of the employees within the organisation. In this study, the researcher had mentioned that businesses need to focus on creating positive relations within the organisation between all the employees and also between the leaders and employees of the company. The study had concluded that the positive relations between the employees and the leader of the company are having a positive impact on employee engagement and affect the quality of the work delivered by the employees in the company.

Razak, et. al. (2018) had mentioned that businesses need to focus on increasing the employee's engagement for which the leaders and the employees of the company need to have better relations. If the employees of the company are not having better relations with the leaders then the leader would not be able to motive the employees to improve their performance in the organisation. PANCASILA, et. al., (2020) had conducted a research study for analysing the importance of the relationship between the leaders of the company and employee motivation. In this study, it is being found that if the leader of the firm is having better relations with the employees then only they would be able to understand them appropriately. If the leader of the company is not having better relations with the employees then the leader would not be able to apply the best leadership style for motivating the employees and appropriately leading them.

Mwita and Tefurukwa, (2018) had conducted a research study for analysing the impact of leadership on employee retention in a commercial bank. In this research study, the researchers had taken the two different banks the Akiba Commercial bank and the Tanzania Postal Bank as the case study and had conducted primary research on them. In this study, the researcher had conducted a questionnaire survey with the employees working in these banks for analysing the relationship between leadership and its influence on employee and employee retention in an effective manner. The results of the questionnaire survey had reflected that leadership is having a significant impact on the employees and affect employee retention as well. The study had concluded that the manager, supervisors and all the leaders of the banks need to receive better training for developing their leadership skills which can help them in developing better relations with the employees and leading them in an effective manner which can help the firm in retaining the employees for a longer period.

Louw, et. al., (2017) had conducted a study for analysing the impact of leadership style implemented by the leader on the employees of the company. Businesses need to have effective leadership in the organisation then only the leader can lead the company towards sustainable development and growth. In this study, the researchers had focused on analysing what is the impact of transformational leadership on the performance of the employees within the organisation. The researchers had conducted detailed primary research for explaining the research topic in detail. A questionnaire survey is being conducted with the employees of the Kenyan indigenous bank. The results of the study had shown that transformational leadership is an effective leadership style that can help the leaders in having a significant impact on the employees of the company. The study concluded that if the bank focuses on having transformational leaders then it would help them in improving the performance of the employees in the firm and the overall performance of the bank as well.

Barun, et. al., (2019) had conducted a research study for analysing the impact of different communication channels on the relationships between the leaders and employees of the organisation. In this study, the researcher had conducted systematic primary research for identifying the impact of effective leader’s communication on the employees of the company. In this study, it is being found that the leader of the company needs to focus on having effective communication with their employees then only they would be able to create positive relations with them. If the leader of the company is having effective communication skills then it would help them in communicating the vision and mission of the company and will also help them in having better discussions with the entire team. Along with this if the leader is having better communication skills then it would help them in communicating effectively with the employees of the company and would help them in building better relations with the employees of the company which is important for effectively leading them. The study had concluded that businesses need to have effective leaders with better communication skills then it would help them in creating positive relations between the employees and leaders.

Mekpor and Dartey-Baah, (2017) had conducted a study for analysing the impact of leadership on the employees work behaviour in the Ghanaian banking sector. In this study, the researcher had focused on conducting quantitative research and had collected the data through the primary data collection method. In this study, it is being found that different leadership styles which are being used by the leaders are having a significant impact on the behaviour of the employees towards their work and has a direct impact on their performance as well. The research concluded that transformational leadership and transactional leadership both are affecting in leading the employees of the bank effectively. The study highlighted that the leader needs to focus on applying the leadership style which can suit the organisational culture in the best way. The leadership styles are having a significant impact on the behaviour of the employees towards their work and affect the quality of the work delivered by them in the organisation and it also affects the overall business performance as well.

Supriyanto, et. al., (2020) had conducted a research study for analysing the impact of leadership on bank employees. In this study, the researcher had found that the leadership styles and especially transformational leadership are having a significant impact on the attitude and behaviour of the employees towards the work. In this study, the researcher had also mentioned that job satisfaction is also an important factor that is having an impact on the behaviour of the employees and the quality of the work delivered by them in the organisation. If the employees of the company are satisfied with their jobs then it motivates them to deliver better performance in the organisation and it affects the overall business performance as well.

RESEARCH METHODOLOGY

The research methodology is one of the most important parts of the research study as it provides all the important information related to the methods used by the researcher for collecting the data and effectively analysing them in the research study (Nayak, and Singh, 2021). There are different sections of the research methodology which are explained below such as:

Research Approach

How the researcher focuses on approaching the research study and how the researcher uses a different procedure while conducting the research study is being referred to as the research approach. The research approach needs to be effective while selecting the research approach as the different other parts of the research methodology such as research design, data collection, and analysis is also affected by the chosen research approach. There are two types of research approaches the inductive and deductive research approach. In the present research study, the researcher is using the mixed research approach in which the researcher would test the hypothesis and will also follow the research study as per the aims and objectives of the research study (Schoonenboom, and Johnson, 2017).

Research Philosophy

Research philosophy is an important part of the research study and the researcher needs to select the best research philosophy according to the aims and objectives of the research study. In general, the terms research philosophy deals with how the researcher develops the knowledge related to the research study in a systematic manner (Rahi, 2017). The research philosophies are of two types which are positivism and interpretivism. In positivism, the researcher focuses on collecting the facts for collecting the information related to the research topic and in contrast to it, interpretivism the researcher focuses on individual differences while conducting the research study. In the present research study, the researcher would focus on using the positivism research philosophy which would help them in collecting more authentic and accurate data based on the facts and figures which helps the researcher in conducting a high-quality research study. An objective analysis of the research question will be performed in the research to get an appropriate solution. This is how positivism research philosophy will improve the findings of the research work.

Research Design

The method or the process of integrating all the different parts of the research study is being referred to as the research design. The research design helps the researchers in conducting a systematic and high-quality research study appropriately. Research designs are being classified as the quantitative and qualitative research design and then they are furthermore classified into different parts (Abutabenjeh, and Jaradat, 2018). In quantitative research, the researcher focuses on providing the statistical conclusions of the research study and in contrast to this in qualitative research the researcher focuses on clearly defining the reasons behind the received results in detail. In the present study, the researcher is focusing on using the explanatory quantitative methods of research design. In an explanatory research design, the researcher focuses on explaining all the different concepts related to the research topic and focus on explaining the knowledge regarding the research topic and the research questions in an effective manner. According to the research topic, this research design suits well and would help the researcher in conducting high-quality research.

Research Methodology

The research method is referred to as the method which is used by the researcher for collecting and appropriately analysing the data and for getting better results for the research study. The research methods are of two types such as qualitative and quantitative research methods. In the qualitative research method, the researcher focuses on collecting qualitative research which can provide detailed information regarding the research study. In the qualitative research strategy, the researcher focuses on collecting the data through different literature sources. On the other hand, in quantitative research, the researcher focuses on collecting the quantitative data for the research study (Basias, and Pollalis, 2018). In quantitative research, interviews and surveys are being conducted for collecting the data. Although for both the research strategies the researcher can use any of the methods for collecting the data but the research strategy and the data collection method should align with each other.

Data Collection Method

The data collection method is being referred to as the method which is used by the researcher for collecting the data for the research study. There are two types of data collection methods such as the primary data collection and secondary data collection method which can be used by the researcher for collecting the data. In the primary data collection method, the researcher focuses on collecting the primary data for the research study and in this method, the research itself collects the data specific to the research questions and the hypothesis as well. On the other hand, in the secondary data collection method, the researcher collects the secondary data for the research study and the secondary data is being collected from the literature sources such as books, journals, articles, magazines and other literature sources. In the present research study, the researcher is focusing on using the primary data collection method for collecting the data. Using the primary data collection method for collecting the data would help the researcher in collecting more specific, more accurate and authentic data for the research study. But the primary data collection method is not easy to use it is a complex method to use and it involves more cost and time. In this study, the researcher would conduct a questionnaire survey for collecting the data. This questionnaire will be shared with participants by E-mail.

Sampling

Sampling is the method of selecting the right people for the research study as the research participants. In this study, the researcher is conducting a questionnaire survey with the employees of the case company and for this, the researcher can use any of the sampling methods. There are two types of sampling methods that are generally used by researchers are the probability and non-probability sampling (Bindah, 2019). In the current study, the researcher would use the probability sampling method in which all the employees of the bank are having equal chances to be selected. The researcher will select the research participants through the random sampling method and for this study, the researcher would select 50 employees of the chosen bank. People who are selected in the research process will be contacted through E-mail and social media platform.

Data Analysis Method

The method used for analysing the data which is collected in the research study is referred to as the data analysis method. There are different types of data analysis method but the researcher needs to select the best data analysis method based on the type of data collected in the research. The overall quality and accuracy of the research study depend on the data analysis method used in the research study. Different types of data analysis methods are qualitative analysis, thematic analysis, prescriptive analysis, statistical analysis, text analysis, predictive analysis and many more. These methods used different data analysis tools such as MS Excel, Rapid Miner, SPSS and other excel tools as well. For the present study, the researcher will focus on using thematic analysis, will use the Excel tools, and will visualise the data by using the graphical representation of the data analysis. In thematic analysis, the collected data is being analysed and then the different themes are being created for a better presentation of the results of the research study (Maguire, and Delahunt, 2017).

Ethical Consideration

When the research is being conducted then the research needs to focus on different ethical considerations so that conduct high quality and research that is more authentic study. Generally, ethical considerations are defined as the set of ethical rules which are required to be considered by the researcher while conducting the research (Ngozwana, 2018). In the present research study, the researcher would focus on the following ethical considerations such as:

• Plagiarism, which means that the researcher would make sure that no data would be copied from other author’s work and if the data is being taken then the name of that author would be properly cited with proper referencing for avoiding the issue of plagiarism.
• The researcher had focused on the respect, dignity, safety, and security of all the research participants.
• The written consent is being taken from all the research participants before conducting the research study.
• The researcher had also focused on the data protection act for protecting the data collected in the research study.
• The researcher had focused on ensuring the privacy of all the stakeholders of the research study.

DATA ANALYSIS

Theme – 1

Q. 1 Leadership of organization is effectively handling their relationship with the employees.	Frequency	%
Strongly Agreed	10	20 %
Agreed	30	60 %
Not Sure	0	0 %
Disagree	5	10 %
Strongly Disagree	5	10 %

Interpretation-

From the responses collected in the primary research process, a total of 80 % of people have shown agreement for the above statement that the leadership of the organization is effectively handling and managing their relationship with employees. Among these 80% participants, 20% of participants have shown strong agreement for the above statement and the other 60% respondents were agreed to the statement above. Among 50 respondents, 10 respondents have provided the negative answer for the above comment. 5 respondents have shown strong disagreement and the other 5 people have just disagreed with the statement. This is how for the above statement most of the people have shown agreement in favour of the leadership of the company. According to the data collected in the research process, it can be interpreted that the leadership of the organization is effectively managing their relationship with employees of the organization. A total of 20 % of people have shown disagreement with the above statement. So, this is important for the organization to improve the current approach to get a better response from the employees. Strategy development also can help the leaders to develop an effective relationship with employees.

Theme – 2

Q. 2 Employees of the organization are satisfied with the approaches that are used by the leadership and management of the company.	Frequency	%
Strongly Agreed	5	10 %
Agreed	25	50 %
Not Sure	5	10 %
Disagree	10	20 %
Strongly Disagree	5	10 %

Interpretation-

According to the data collected in the primary research process, 10 % of respondents have shown strong agreement for the statement that they are satisfied with the approaches that are used by the leadership of the company. Of 50 respondents, 50 % of respondents have said that they are also agreed with the statement above. These people are satisfied with the approaches that are used by the leadership of the company. Of all respondents, 10 % of respondents have not provided any clear response to the above statement. They have not provided any answer to the statement. Among all the respondents, 10% of respondents have not provided any specific answer for the above statement. A total of 20 % of respondents have shown disagreement with the above statement. These respondents have said that they are not satisfied with the approaches that are used by the leaders of the company. Among all respondents, 10 % respondents have strongly admitted that they are not satisfied with the approaches that are used by the leadership of the company. As per the majority of responses of people, a total of 60 % of respondents have admitted that they are satisfied with the approaches and processes that are used by the leaders of the organization. From the above data, it can be interpreted that, approaches that are used by leadership are effective for the employees and 40 % of respondents are not satisfied with the approaches of leadership. This is important for the leadership of an organization to develop an employee relations strategy to improve the motivation and satisfaction level of employees.

Theme – 3

Q. 3 Leadership of the company allows the employees to actively provide suggestions to the management of the company.	Frequency	%
Strongly Agreed	5	10 %
Agreed	20	40 %
Not Sure	5	10 %
Disagree	15	30 %
Strongly Disagree	5	10 %

Interpretation-

According to the data collected in the primary research process, 10 % of respondents have shown strong agreement for the statement that they are satisfied with the approaches that are used by the leadership of the company. Of 50 respondents, 50 % of respondents have said that they are also agreed with the statement above. These people are satisfied with the approaches that are used by the leadership of the company. Of all respondents, 10 % of respondents have not provided any clear response to the above statement. They have not provided any answer to the statement. Among all the respondents, 10% of respondents have not provided any specific answer for the above statement. A total of 20 % of respondents have shown disagreement with the above statement. These respondents have said that they are not satisfied with the approaches that are used by the leaders of the company. Among all respondents, 10 % respondents have strongly admitted that they are not satisfied with the approaches that are used by the leadership of the company. As per the majority of responses of people, a total of 60 % of respondents have admitted that they are satisfied with the approaches and processes that are used by the leaders of the organization. From the above data, it can be interpreted that, approaches that are used by leadership are effective for the employees and 40 % of respondents are not satisfied with the approaches of leadership. This is important for the leadership of an organization to develop an employee relations strategy to improve the motivation and satisfaction level of employees.

Theme – 3

Q. 3 Leadership of the company allows the employees to actively provide suggestions to the management of the company.	Frequency	%
Strongly Agreed	5	10 %
Agreed	20	40 %
Not Sure	5	10 %
Disagree	15	30 %
Strongly Disagree	5	10 %

Interpretation-

According to the data collected in the primary research process, 10 % of respondents have shown strong agreement for the statement that they are satisfied with the approaches that are used by the leadership of the company. Of 50 respondents, 50 % of respondents have said that they are also agreed with the statement above. These people are satisfied with the approaches that are used by the leadership of the company. Of all respondents, 10 % of respondents have not provided any clear response to the above statement. They have not provided any answer to the statement. Among all the respondents, 10% of respondents have not provided any specific answer for the above statement. A total of 20 % of respondents have shown disagreement with the above statement. These respondents have said that they are not satisfied with the approaches that are used by the leaders of the company. Among all respondents, 10 % respondents have strongly admitted that they are not satisfied with the approaches that are used by the leadership of the company. As per the majority of responses of people, a total of 60 % of respondents have admitted that they are satisfied with the approaches and processes that are used by the leaders of the organization. From the above data, it can be interpreted that, approaches that are used by leadership are effective for the employees and 40 % of respondents are not satisfied with the approaches of leadership. This is important for the leadership of an organization to develop an employee relations strategy to improve the motivation and satisfaction level of employees.

Theme – 3

Q. 3 Leadership of the company allows the employees to actively provide suggestions to the management of the company.	Frequency	%
Strongly Agreed	5	10 %
Agreed	20	40 %
Not Sure	5	10 %
Disagree	15	30 %
Strongly Disagree	5	10 %

Interpretation-

According to the data that is collected in the research process, 10 % of respondents have strongly accepted that leaders of the company make regular communication to identify the challenges and issues that are faced by the employees in the organization. Other 60 % of respondents also have shown agreement with the statement above. 20 % of respondents have provided a negative response to the statement above and 10 % of participants have strongly denied the statement. From the majority of responses, it can be interpreted that, the leadership of the organization is regularly interacting with employees to understand the changes that are faced by the employees in the workplace of the company to offer better solutions to them. This approach of leadership is helping them to develop a productive and positive relationship with employees.

Theme – 6

Q. 6 Employees of the organization are free to communicate with top leadership related to the internal operations of the organization.	Frequency	%
Strongly Agreed	5	10 %
Agreed	20	40
Not Sure	0	0 %
Disagree	15	30 %
Strongly Disagree	10	20 %

Interpretation-

As per the responses collated in the research process, 10 respondents have strongly admitted that they are free to communicate with the senior leaders of the organization. Other 40 % of respondents also have shown agreement for the above statement. They also have considered that they are free to communicate with the senior leader of the company. 30 % of respondents disagreed with the statement above and the other 20 % people have strongly denied the claim above. As per the majority of responses collected in the research process, it can be interpreted that, employees of the organization can communicate with the senior leader of the organization regarding challenges and issues that are faced by them in the workplace of the company. Total 50 % respondents have provided negative response for the above statement, so this is important for the company to make the appropriate change in the organization strategy to offer more freeness to employees while communicating with the senior level leader of the company.

Theme – 7

Q. 7 Employees are provided with equal opportunities to communicate with senior leaders regarding the environment of the workplace.	Frequency	%
Strongly Agreed	10	20 %
Agreed	20	40 %
Not Sure	0	0 %
Disagree	10	20 %
Strongly Disagree	10	20 %

Interpretation-

For the above statement, different responses have been collected from the respondents. 20 % of respondents have shown strong agreement with the above statement that they are happy with the treatment offered by the leaders of the company. 40 % other respondents also have said that they are also happy with the behaviour of leader towards them in the work place. 20 % of respondents have shown disagreement with the above statement and they have denied that they are not happy with the treatment provided in the workplace of the company. The rest of the 20 % of respondents have strongly denied the above statement. According to them, they are not treated effectively by the senior leadership and management of the company. The majority of respondents are supporting the above statement so it can be interpreted that, employees of the organization are happy with the treatment they are provided in the workplace of the company.

Theme – 8

Q. 8 Leadership of organization responds to the suggestions provided by the employees.	Frequency	%
Strongly Agreed	10	20 %
Agreed	25	50 %
Not Sure	5	10 %
Disagree	5	10 %
Strongly Disagree	5	10 %

Interpretation-

For the data collected in the research process, 20 % of respondents were strongly agreed that the leadership of the company take effective actions on the suggestions that are provided by them for the workplace of the company. 50 % of other respondents also have shown agreement for the above statement. A total of 10 % of respondents have not provided any specific responsibility for the above statement. 10 % of respondents have shown disagreement with the above statement and the rest of 10 % of respondents also have admitted strong denial for the statement above. From the responses of the employees of the organization, it can be interpreted that, the leadership of the company provide an effective response to the statements that are provided by the employees of the company.

Theme –

Q. 9 Employee retention rate of the organization is low because of effective leadership.	Frequency	%
Strongly Agreed	5	10 %
Agreed	25	50 %
Not Sure	5	10 %
Disagree	10	20 %
Strongly Disagree	5	10 %

Interpretation-

Accordant to the statement above, the employee turnover rate of employees I low due to the effective leadership of the company. From the responses collected in the research process, 10 % of respondents have strongly supported the above statement and the other 50 % of respondents have also provided a positive response to the statement. These people are considering that effective leadership of the organization is effective to reduce the employee turnover rate in the company. 10 % of respondents have not provided any answer for the statement above. 20 % of respondents have provided a negative response to the statement. These respondents are considering that effective leadership is not a specific reason for the low employee turnover rate in the company. The rest of the 10 % of respondents also have responded strongly that, the leadership of the organization is not effective enough to maintain employee turnover rate low. As per the data collated for the above statement, the majority of answers are supporting the statement. As per the majority answer, it can be interpreted that, the leadership of the organization is effective to reduce the employee turnover rate and increase the retention rate of employees for the organization.

Theme – 10

Q. 10 Leadership of an organization is concerned with the wellbeing of employees in the organization.	Frequency	%
Strongly Agreed	10	20 %
Agreed	20	40 %
Not Sure	10	20 %
Disagree	5	10 %
Strongly Disagree	5	10 %

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