Communication Skills Assignment Sample

Part 1: Written Evidence-Based Brief

Access Free Samples Prepared by our Subject Matter Experts, known for offering the Best Online Assignment Help Services in Australia.

What are the main factors likely to underlie the communication issue?

Given case scenario presents that organization is facing issues related to communicational aspects.

Communication issues within the organization

Main Factors:

Role Ambiguity: It constitutes one of the main causes of communication problems inside an organization. There's a chance that employees' tasks and job descriptions are unclear. This ambiguity might result in disagreements about who should handle specific responsibilities and provide care for certain patients.

Inadequate Communication Systems: It is possible that the organization lacks efficient methods for assigning duties and obligations. Kyaw, et. al, (2019) said that staff can depend on unofficial or untrustworthy channels to communicate assignments and duties in the absence of established processes, which might cause confusion as well as misunderstandings.

Problems with teamwork and co-operation: Difficulties with communication might get worse when there is poor cooperation and teamwork. Employees may be reluctant to rely on one another for important duties if there's a lack of confidence or collaboration within the team.

Insufficient Training and orientation: Back, et. al. (2020) ascertained that employees could not receive enough instruction or training regarding their responsibilities. This may lead to a lack of understanding pertaining to the nature of their work and the patients they are responsible for.

Communication Issues within Patients and the General Public

Main Factors

Complex Terminology and Medical Jargon: Using complicated medical terms and jargon is one of the primary causes of difficulties communicating with patients as well as people in general. Patients may find it difficult to grasp the language used by healthcare experts, which makes it difficult for them to follow the recommended programmes.

Insufficient Patient Education: In accordance with Gelis, et. al, (2020) Patients might not get enough information about the programmes they are given. Healthcare professionals might not adequately communicate the program's aims, logic and stages in a way that is patient-friendly.

Limited health literacy: Clients that lack sufficient knowledge about their health may find it challenging to comprehend and retain complicated medical instructions.

Communication Delays: There may be delays in patient and healthcare practitioner communications. Patients may be reluctant to ask enquiries or request explanation regarding their prescribed regimens out of fear of being judged or intimidated. This in turn can raise worries and uncertainties about their capacity to adhere with the treatment.

What are the consequences if the communication issue is not addressed?

Communication Issues within the Organization

Consequences:

According to views of Enke and Borchers (2019), communication problems inside the company can have a number of negative effects if they are not addressed. The standard of occupational therapists' (OTs) patient treatment is under jeopardy, first and foremost. It may lead to missing or postponing treatment, ineffective actions or the neglect of some patients if employees are unsure about their job responsibilities and patients' assignment. Additionally, team chemistry and confidence may be negatively impacted by the organization's lack of clear communication. Uncertain employees may experience stress, undervaluation, and disengagement. As a result, there may be less work satisfaction, high employee turnover, finding difficulties and keeping competent OTs. When issues go incorrect poor communication may encourage a culture of pointing fingers and assigning blame, which makes it harder to operate as a team and collaborate. The company's long-term sustainability could be in danger. Consistently bad communication inside the company can lead to legal problems and regulatory infractions, which can be expensive and bad for the company's brand.

Communication Issues within Patients and the General Public

Consequences:

Enjoy Additional Savings on WhatsApp order!

Scan the QR code with your mobile to unlock an exclusive offer! use my discount

Busse and Kleiber (2020) defined that if the organization's interaction problems with clients and the broader public are not resolved, it might have negative effects on those looking for occupational therapy services as well as the organization itself. Patient failing to comply with recommended programmes might, first and foremost, result in inadequate or ineffective therapies. Patients' ailments may not improve as anticipated when they find programmes too challenging to adhere to, recall or comprehend. This can lead to extended healing periods, higher healthcare expenses and ongoing pain or impairment, all of which have an adverse effect on the health of patients. On a corporate level, a company's reputation and capacity to draw new customers can be harmed by bad public relations. On the other hand, Busse and Kleiber (2020) said that Negative online feedback and word-of-mouth recommendations might discourage potential clients from using OT services which lowers the company's share of the market and profit. In the event that patients suffer injury as a result of non-compliance with or misinterpretation of recommended programmes, failing to deal with this issue may raise legal and ethical issues. The company's credibility might be harmed and legal problems could result.

Proposed solution to address the communication issue

Solutions for communication issues within the organization

Clear Role Descriptions and responsibilities: Start by developing explicit duties and responsibilities for all staff participants, particularly Occupational Therapists (OTs). The descriptions must to be very specific about their obligations and goals.

Establish Strong Communication Systems: The Company should set up efficient interaction systems that make it easier to allocate duties and manage patient care obligations. Implementing task management tools or routine team conferences to discuss assignments may be necessary to achieve this.

Training and Introduction: In the views of Malecki, et. al, (2021) it needs to ensure that all employees, particularly recent recruits, participate in thorough orientation and training sessions. Along with their specialized duties, these applications have to include the operational and communication systems of the company.

Ongoing Feedback and Improvement: Create a way for employees to voice complaints about issues with communication and recommendations for enhancements. To establish an organizational culture of constant communication improvement, examine and resolve these issues on an ongoing basis.

Solutions: communication issues within patients and the general public

Client-Centric Communication: Ensuring that all patient communications are focused on the needs of the patient. Use simple language, stay away from medical jargon, and make sure people can grasp any topics explaining. 

Useful Communication methods: To further reinforce the information given to patients, use a range of communication methods, including booklets, films and visual aids. Make sure that these resources are simple to use and appropriate for the patient's current age, background in culture, and preferred languages.

Follow-Up and Tracking: Mansutti, et. al, (2023) stated that establishing a follow-up mechanism to periodically assess patients' progress and respond to any issues they might have. This displays the company's commitment to the well-being of patients as well as assisting in the identification and resolution of plan adherence-related concerns.

Reaction Systems: Create a forum where patients may express their opinions on communication and the advised programmes. Utilize this input to create continual advancements in the way patients are informed.

Part 2: Self-Reflection

Using the JOHARI Window framework, my experience through the "Communication in Health" obviously proved transformative. One important thing I have found out is the value of several communication channels in healthcare. I have grown to understand the critical roles that written, nonverbal, and vocal communication plays in successfully conveying information to patients and coworkers. Knowing that various circumstances could need different methods of communication has grown to be a crucial part of my communication toolset. The training went into great detail on the many forms of communication that patients and healthcare professionals use. It has been a major epiphany to realize that versatility when communicating is strength. Different people have distinct communication tastes and styles, thus being able to modify my actions to suit those needs may lead to deeper and more fruitful conversations.

Using JOHARI Window framework of communication helps me in identifying the obstacles that might prevent good communication has been made possible by examining the facilitators and barriers to communication (Ellis and Abbott, 2023). Due to this information, I have been able to spot possible roadblocks and remove them, facilitating clearer and more fruitful conversations. The training placed a strong emphasis on developing therapeutic connections and interview abilities (Kobayashi, et. al. 2020). It has been revolutionary to learn how to pay attention, demonstrate compassion, and establish trust. These abilities have allowed me to establish a more meaningful connection to patients and to foster a setting that is more favorable to discussing their wants and problems.

It opened my eyes to communicate with people from different ethnic backgrounds. I have grown to understand the value of cultural sensitivity, appreciating differences, and being culturally competent. This component has reinforced my strategy for bridging cultural boundaries and increased my capacity to offer patient-centered treatment. The difficulties and techniques for communicating with customers who have problems were also covered throughout the training. In order to provide all patients with equitable treatment, it is essential to understand the significance of open and welcoming communication. Using the JOHARI window framework has also helped me in stronger understanding of the structure of teams of professionals and the value of productive cooperation in the healthcare industry. It has been rewarding for me to discover how to work effectively and collaboratively with people from other fields.

Another crucial component was being aware of leadership styles and challenges with communication. The importance of leadership in influencing communication within healthcare organizations has been emphasized. Understanding the way I communicate and how it affects team dynamics proved to be an insightful realization. My capacity to listen intently to and sympathize with patients and coworkers stands out as one of my strongest suit. I naturally gravitate towards creating an accepting and uncritical atmosphere that encourages candid dialogue. This ability is very beneficial for fostering relationships and trust.

As I participated in the collaborative role-play assessment activity, I realized that the majority of my communication style was collaborative. I frequently seek the opinions and agreements of my teammates, placing a high value on teamwork and deliberative decision-making. While using this strategy can be beneficial, I additionally made a note that there may be instances where I need to more assertively stand up for myself.

References

Books and Journals

• Back, A., Tulsky, J.A. and Arnold, R.M., 2020. Communication skills in the age of COVID-19. Annals of internal medicine, 172(11), pp.759-760.
• Busse, B. and Kleiber, I., 2020. Realizing an online conference: Organization, management, tools, communication, and co-creation. International Journal of Corpus Linguistics, 25(3), pp.322-346.
• Ellis, P. and Abbott, J., 2023. The self-aware manager. Journal of Kidney Care, 8(3), pp.147-149.
• Enke, N. and Borchers, N.S., 2019. Social media influencers in strategic communication: A conceptual framework for strategic social media influencer communication. International journal of strategic communication, 13(4), pp.261-277.
• Gelis, A., Cervello, S., Rey, R., Llorca, G., Lambert, P., Franck, N., Dupeyron, A., Delpont, M. and Rolland, B., 2020. Peer role-play for training communication skills in medical students: a systematic review. Simulation in Healthcare, 15(2), pp.106-111.
• Kobayashi, T., Jung, S.M., Linton, N.M., Kinoshita, R., Hayashi, K., Miyama, T., Anzai, A., Yang, Y., Yuan, B., Akhmetzhanov, A.R. and Suzuki, A., 2020. Communicating the risk of death from novel coronavirus disease (COVID-19). Journal of clinical medicine, 9(2), p.580.
• Kyaw, B.M., Posadzki, P., Paddock, S., Car, J., Campbell, J. and Tudor Car, L., 2019. Effectiveness of digital education on communication skills among medical students: systematic review and meta-analysis by the digital health education collaboration. Journal of medical Internet research, 21(8), p.e12967.
• Malecki, K.M., Keating, J.A. and Safdar, N., 2021. Crisis communication and public perception of COVID-19 risk in the era of social media. Clinical infectious diseases, 72(4), pp.697-702.
• Mansutti, I., Tomé-Pires, C., Chiappinotto, S. and Palese, A., 2023. Facilitating pain assessment and communication in people with deafness: a systematic review. BMC Public Health, 23(1), p.1594.