Case Study 1 Domenic and Miles

Introduction:Case Study: 1 Domenic and Miles

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This study is going to focus on the provided case scenarios and in this regard "Case Study 1 Domenic and Miles" has been chosen here to bring progression within the entire study. Throughout the study, a brief background, analysis, and discussion along with the solution and recommendations are going to be evaluated here. Based on the provided case study the key issues that have been raised are also going to be identified here. Apart from this, a critical analysis of the impact of diversity on the process of interpersonal communication is going to be analysed. A diverse range of barriers to verbal and non-verbal communication that may arise based on the case study analysis will be discussed here. Along with this, the impact of confidentiality and professional boundaries with regard to the client and the professional context for the chosen scenario will be depicted here. The direct connection of the case scenario with the awareness of cultural and political context that may encounter diversity within Australia will be also depicted here. Furthermore, solutions will be provided with the help of proper recommendations that may address confidentiality as well as professional boundaries.

Identify the key issues raised in the provided scenario

As per the provided case study, one can come to know the fact that, Miles is a client ofDomenic who is a professional in a remote part of Australia. Miles is a European and came from a Christian background he came to Australia to work as a social worker for the betterment of the mental health of the young people of Australia and Aboriginals people. In this aspect, Miles has been facing diverse issues related to theimpact of diversity on therapeutic communication. Based on the provided case study the identified issues are as follows that Miles has been facing.

Issues in social socialising

Miles has been facing issues in diverse aspects, hence among all these the major issue that Miles has been facing is the challenges regarding socialising that Miles intended to do so. As Miles is of European ethnicity and he has been living and working in a small town in Australia with a population of 400 people for the past five years. The local people of this village have become unable to accept the Flamboyant nature of Miles. This raised issues regarding diversity in the process of socialising (Bishop, Kayes & McPherson, 2021). This type of issue has increased huge problems in the community development of the Australian Aboriginals people mostly the youth group. Hence, Miles is a person of European background and he came to the area of Australia where the majority of the population are Aboriginals. This has increased social and mental discrimination between the Aboriginals minority group and Miles.

Problems in cultural differences

It can be noted that a few major differences between the Aboriginals and European Miles have increased the issues of cultural discrimination and cultural differences. Miles has observed that Indigenous cultures of this village of Australia mainly focused on the holistic understanding of the entirety that appeared from the millennium of their experiences and existence (Baskwill et al. 2019). On the contrary, the traditional Western views of the Christian Europeans supervise to be more concerned with the advancement of science rather than orthodox beliefs. The Europeans generally concentrated on compartmentalized knowledge and focus on understanding the cultural progression. Miles has also faced issues regarding the spiritually orientated beliefs of the Aboriginal society. Miles become unable to introduceScientific and sceptical knowledge towards the aboriginal young people whom he intended to do social work also for the 400 villagers too.

Resistance and hostility

Miles has also noticed the fact that the Aboriginal young people mainly focused on individual experiences while the European or Western people only keep their belief in science or Western-style law (Alessi, Dillon & Van Der Horn, 2019). The Aboriginal people established direct connections with objects, people and the environment and keep their belief in the supremacy of God. These types of holistic beliefs increased issues for Miles because he becomes unable to make any changes to the bad mental health conditions of the young people of the village.

Critical Analysis of the Impact of Diversity on interpersonal communication

"Interpersonal communication" may generate "interpersonal barriers" which are the patterns of behaviour that can control the variety of communicating effectively. Diversity among people may increase language issues and that can resist people to communicate with people from other countries and backgrounds. This type of diversity may emerge issues within the process of interpersonal communication (Nolan-Isles et al. 2021). The communication barriers can be problematic to recognise the many drivers of interpersonal communication. This type of issue may increase problems with the self-esteem of common people.

Mostly since the Colonisation, most of the Australian Aboriginals have been experiencing extreme hardships. Mentally and culturally these people are ranging from the loss of orthodox culture. Their homelessness has made them mentally weak and in this aspect, most of the young people of the Australian Aboriginals group have been suffering from major mental health issues (Bernardes et al. 2022). It can be noted the fact that most of the young aboriginal people have been facing challenges regarding cultural diversity as well as social discrimination including differences in race, culture, gender, body colour, background and many more. These all can affect how people communicate in different ways. This type of diversity may directly affect the communication styles mostly the process of interpersonal communication that includeswords, phrases, gestures, pronunciation, languages used and many more.

It can also be noted the fact that culture can also affect the process of communication and how people can deliver more information and their perspectives towards the confrontation of European and Australian aboriginals. It is also noted the fact that adopting discrepancies whether it is artistic, terminology or even the age of the country people can help them to ensure that they have also the right to be happier, united, and engaged to contribute to future development (Bernardes et al. 2022). Hence,Interpersonal communication may leave negative impacts on the behaviour of the country's people. Miles has also faced the fact that it may hinder one from communicating with others. Apart from this case, one can also notice the fact that miscommunication may result in obligatory verbal or non-verbal alerts.
Identification of a range of barriers to verbal and non-verbal communication

It can be depicted as a fact that verbal communication is generally conducted via the sources of language, words, sentences, and voice. Hence, these all mediums are accepted as the medium of communication. On the contrary, "Nonverbal communication" is mostly communicated via the use of body language, voice tone,facial expressions, and pauses in speech and these all processes or expressions are accepted as the medium of non-verbal communication (McBride et al. 2021). The language barrier that Miles has been facing after coming to Australia as a social worker is that most of the Aboriginal people are unable to speak English language and they do not accept English as their first or second language. Thus, Miles has faced the language barrier as a barrier of verbal communication. Miles has also noticed the fact that a few young Aboriginals also speak English but those are indifferent dialects including Aboriginal English, Kriol, and Torres Strait Creole, however, those are not understandable by Miles.

This type of verbal issue may increase many problems and Miles becomes unable to provide support to those mentally ill young people of the village of Aboriginals people. As verbal communication increased miscommunication between the Australian society people and Miles, he asked the aboriginal young people to use nonverbal communication including written papers, facial expressions along with body language (Trounson et al. 2022). As a result, most of the Aboriginal young people started to remain silent before Miles. These all issues have become the main hindrance to the motto that Miles has taken to mitigate all types of mental health issues.
The impact of confidentiality and professional boundaries with regard to the client and the professional context in the scenario chosen

Most of the Aboriginal people of this country have been facing issues regarding racism,cultural differences, stereotypes, discrimination, lack of self-esteem, poverty, unhygienic, poor housing, no transportation, lack of child care and many more. These issues have increased diverse mental issues among adult people along with young people too. Among all the identified issues, Miles has identified the major issue that has emerged among the young Aboriginals people is "Trauma" (Warwick et al. 2019). That affects every youth differently also depending on theirpersonality, age and past experiences as well.Children who have suffered and experienced trauma find it difficult to develop a language growth to describe their feelings, and emotions in a significant way and they started to remain silent because they become unable to understand other people about their feelings about the circumstances of their personal and social life. The young children of this village started to fear Miles as he is a European and they can relate to the torture that they have gotten from the European people since the age of colonialism (Hersh et al. 2019). Miles has also noticed the fact that the trauma has increased depression and anxiety among the local children too. Trauma can make barriers in the relationship of a child and it may hamper their relationship with their family members too.

Awareness of the cultural and political context within which the professional encounters diversity in Australia

The major issue that Miles has identified is that these types of mental health issues among young children have been negativelyaffecting the development of a child’sphysical skills, language and colonial and emotional well-being. The cultural and political contexts are the major things that can assist Mile to signify the communication issue with the aboriginal children of the Australian society. The Australian society has been the multi cultural society that and that has been the reason it demands a full time attention to each class of the society (Elvidge et al. 2020). Communication is the major factor that can reduce the gap between the two parties instead it can develop a proper understanding between them. The issues that the aboriginal children have been facing in Australia made them well behind to get developed.

Recommendations for ways that the professional might address confidentiality and professional boundaries

It can be recommended that a few recommendations can be recommended that may help Miles to mitigate all types of professional boundaries that he has been facing. Domenic is a professional who lives in a remote part of Australia and Miles is a social worker by profession. In this aspect, Miles has been facing diverse issues regarding communication and came to Domenic for support and help.Hence, a few mitigation solutions have been suggested by Domenic that Miles may adopt to bring changes within the emerging issues that Miles has been facing while trying to communicate with the Australian Aboriginals people mostly the young people. The recommendations are as follows.

• Avoid using complex words and slang

It has been advised by Domenic that while Miles try to communicate with the young people of the Aboriginal group, Miles has to avoid all type of rude behaviours, complex languages and any type of slang (Bishop, Kayes & McPherson, 2021). Miles has to learn the languages in which the Local aboriginal people are comfortable communicating.

• Understanding the meaning of the words and expression

Domenic has also provided the solution for Miles that Miles has to take training on how to communicate properly with mentally ill young children. Miles has to also try to understand the meaning of the expression and words of the Aboriginals people that they are generally used.

• Use diverse tools for communication

It can be also recommended that Miles can use diverse tools of communication while communicating with the deprived people of Australia (Baskwill et al. 2019). Miles can use diverse tools of nonverbal communication to attract the attention of those people including models, DVDs and images to explain concepts, instructions and many others.

• Be more cautious about using languages

It can also be recommended Miles that he has to be more cautious about the use of language that may not hamper one's cultural or religious beliefs.

• Campaign for local Aboriginal people

It can be suggested that to mitigate all types of doubts and language barriers Miles may arrange campaigns for all 400 villagers where he came to continue the social work mostly for the mental health development of the Aboriginal young people.

Conclusion

It can be recommended that this study is all about the chosen case study and the provided case scenario "Case Study 1: Domenic and Miles". In this regard, diverse key issues have been identified based on the provided case scenario includingIssues in social socialising,Problems in cultural differences andResistance and hostility. After that, a critical analysis of the impact of diversity on interpersonal communication has also been depicted here. Along with that,a wide range of barriers to verbal and non-verbal communication and the impact of confidentiality and professional boundaries with regard to the client and the professional context in the scenario chosen have been evaluated here. Furthermore, an awareness of the cultural and political context within which the professional encounters diversity in Australia has been focused here. Lastly, a few recommendations have been recommended for Miles as to how he can mitigate all the issues and barriers that he has been facing as a social worker in Australia.

References

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